MIMARU Osaka Shinsaibashi West

Everything from the location, lobby, rooms, amenities and of course the staffs. We were travelling as a family, my sister and my nieces had tagged along to my family of 5. We want to express our gratitude to one exceptional staff Seira Nitta who had wowed us during our stay. My sister has apparently dropped her pouch containing all her valuables and she discovered it missing while we were visiting Kyoto. We quickly rang the hotel to help search for the item in her room which they willingly obliged without any fuss. Quick thinking Seira had observed that my sister had visited the family mart located besides the hotel and she sprang to the mart to check and immediately gave us the image of the pouch !!! She had saved everyone's day as otherwise the trip would not be the same!!. Every single one of us were very pleased with MIMARU WEST OSAKA. Thank you for the great hospitality and fantastic stays. We will definitely come back !

Staff were super helpful. Rooms were clean (and frequently too) and had all the necessary items needed for a week long holiday. Very family-friendly (we travelled with a toddler) and in a convenient location - close to the Metro, convenience stores, supermarket, and plenty of cafes.

A small, quiet hotel in a very convenient area. We were within walking distance of the famous covered shopping district but far enough from the main hustle that the nights and area were quiet. The staff at the front desk were also very friendly and welcoming. There was even a hand drawn map of the nearby area with staff-recommended restaurants and shops to check out. We left a couple of our own recommendations 😁 hope they’ll be added to the list!

1) That ALL staff (from those manning the reception to the cleaners) were extremely friendly, courteous & accommodative. We had sought their assistance a few times and on all occasions, they really went out of their way to help us. For instance, booking a taxi for our trip to a train station at wee hours in the morning & helping us decide which transport arrangement best suits us for our trip home. 2) The location of the hotel - walking distance to 3 Metro stations. 3) The facilities nearby - Family Mart is just next door & there is a 24-hour AEON Food Style nearby. 4) The fact that it offers an apartment like facilities. Not many hotels could comfortably accommodate 5 adults, let alone provide a kitchenette, a separate bathroom & toilet.

Location was convenient to Metro and several neighborhoods. Easy 30minute walk down to Namba. Both before and during our stay, staff were excellent. The beds were comfortable and we all slept well. We appreciated the grocery store around the corner and the availability of a toaster from the front desk. The public laundry facilities were convenient and easy to use.